Receiving A Letter Of Demand: How Should You Respond?

Receiving A Letter Of Demand: How Should You Respond?

Receiving a Letter of Demand can be a daunting experience, and it’s something that individuals and businesses may face at some point. These legal documents are typically sent by one party to another, formally requesting some form of action or remedy. Understanding how to respond to a letter of demand is crucial to protect your rights and interests.

In this article, we will explore the key steps you should take when you find yourself on the receiving end of such a notice.

Understanding the nature of a Letter of Demand

A Letter of Demand, also known as a demand letter or a letter before action, is a formal communication from one party to another, outlining a claim or dispute. It is often the initial step in a legal process and is meant to inform the recipient of the sender’s intentions.

These letters can be sent for various reasons, such as defamation claims, personal injury claims, medical negligence claims, business-to-business claims, employment contract disputes, and other legal matters.

Legal pre-action protocols when sending a Letter of Demand

In Singapore, various types of claims, such as defamation, business-to-business disputes, personal injury claims, and medical negligence claims, are subject to pre-action protocols.

These protocols set out specific guidelines for sending a Letter of Demand. They establish timelines for sending the letter, stipulate what information or documents you must include to support your claim, and provide the other party with time to respond or admit to the claim.

For instance, when sending a Letter of Demand for a defamation claim, you must follow the defamation pre-action protocol, which outlines the specific information and documents that should be included.

By adhering to these pre-action protocols, you not only demonstrate your commitment to resolving the matter fairly but also ensure that the other party is informed of your intentions and has the opportunity to address the issue.

Responding to a Letter of Demand

When you receive a Letter of Demand, it is essential to take the matter seriously and respond in a timely and appropriate manner. Here is a general guide on how to handle the situation:

1. Review the Letter

Carefully read through the Letter of Demand to understand the nature of the claim, the demands being made, and any pre-action protocol requirements specified.

2. Seek legal advice

If you’re unsure how to respond or need assistance, it is advisable to consult with a qualified lawyer. Legal professionals can provide you with the necessary guidance and help you craft a suitable response based on the law. If you reply on your own without knowing the law, you may say something which may be bad for your case.

3. Respond promptly

Generally, it is best to respond promptly to the letter. This shows your willingness to engage in resolving the matter and can prevent further escalation.

4. Consider settlement

In many cases, it may be in your best interest to consider settlement options. Negotiating a resolution can save time and money. Except for a very simple or straightforward case, it is best to consult a lawyer and know the law and your rights before trying to settle a case. This is so that you know your worst case and best case scenarios when approaching settlement talks.

5. Document everything

Keep a record of all correspondence related to the matter, including your response and any documents exchanged. This documentation can be invaluable should the dispute escalate.


Receiving a Letter of Demand in Singapore can be a difficult experience, but it is critical to handle the situation with caution and a willingness to resolve the matter.

When sending out a Letter of Demand, pre-action measures must be followed to ensure that the other party is aware of your claim and has an opportunity to reply. If you find yourself in a situation where you have just been issued a Letter of Demand, seeking legal help is vital to defend your interests.

For expert legal guidance and assistance in navigating the complexities of responding to a Letter of Demand, consider reaching out to DC Law LLC. Our legal team has experience in defamation law, general litigation, probate litigation and commercial litigation in Singapore. With our expertise and commitment to ensuring your rights are protected, we can provide you with the support and advice you need to address the matter effectively.

For more information, feel free to get in touch with us today!